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Quality Engineers

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Design Engineers

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Development Engineers

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Manufacturing Engineers

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Project Managers

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Quality Engineers

JOB DESCRIPTION

TECHNICAL SUPPORT ENGINEER IN WEST MIDLANDS

Location Type Salary
West Midlands Permanent £38k - £42k
  • Reference: 008795
  • Contact: Matthew Richards
  • Tel: 0121 230 1070

Technical Support Engineer sought for leading Hydraulics Engineering Company in the West Midlands.
The role of Technical Support Engineer will be a mixture of providing comprehensive technical advice and expertise to both Customers and Company internal departments, liaising with field-based Sales personnel and internal departments to ensure the effective provision of information and advice to meet customer needs. You will also effectively project manage development of new products in conjunction with internal departments.

Technical Support Engineer Role:

Review, advise and process system design requests from customers for new applications and product development.
Support Regional Sales Managers within their customer facing activities.
Generate full cost analysis breakdowns for accurate sales quotations.
Project manage developments from inception through to end of life.
Work with Application Engineers in developing proposals to customer requirements.
Propose cost effective solutions to system requirements.
Answer technical questions on hydraulic products, application of product and hydraulic systems recommendations.
Develop, test and deliver professional reports on custom hydraulic integrated circuits to conform to customer requirements.
Field support for installation and hands-on trouble shooting of hydraulic integrated circuits and control systems.
Participate in high level technical discussions at customers premises.
Integrate electro-hydraulic control systems with OEM specific electronic architecture.
Monitor and work within OEM customer`s websites to ensure project requirements / opportunities are identified and supported accurately, using company resources as required.
Support the production departments in the generation of test controls plans.
Provide support at overseas sales exhibitions where required.
Provide onsite training on Company hydraulic and software products.
Provide support for warranty returns inclusive of delivering reports.
Identify, interpret and implement ISO and customer specifications / requirements.
Read and understand Quality, Environmental, Health & Safety policy and discuss with immediate superior any specific points which require clarification.
Take reasonable care for own safety and those around who may be affected by acts or omissions.
Co-operate with the company in achieving and maintaining Quality, Environmental Health and Safety standards where relevant and as directed.
Report to manager any actual or potential risks, accidents or dangerous occurrences that they identify in the work place.
To ensure the confidentiality and integrity of Company information is maintained and is not compromised.
To observe and adhere to IT policies and procedures in effect at any given time.
To report any security incident or perceived irregularity to their Line Manager and the IT Department.
Awareness of hazardous and non-hazardous material.
Segregation of waste.
Reporting and investigating environmental health and safety incidents.

Technical Support Engineer Requirements:

Degree educated within Engineering or qualified by relevant experience.
Proven experience of Off-Highway, Construction, Agricultural and Industrial hydraulic systems.
Computer literate, with sound knowledge of Microsoft packages and experienced in use of MRP systems.
Experience of working within a manufacturing environment essential.
Knowledge of the PPAP process.
Awareness of lean manufacturing techniques.
Effective communication skills, both written and verbal.
Able to work as effective member of team, collaborating where required to achieve optimum outcomes.
Excellent organisational skills, with the ability to prioritise, define problems, collect data, establish facts, and draw valid conclusions.
Ability to multi task and prioritise.
Excellent interpersonal skills with the ability to liaise with people at all levels.

Applications:

This vacancy is only available to Candidates with relevant experience as detailed in the job description. Due to volume of applications, we are unable to respond to applicants who do not possess the required skills and experience. Recent Graduates who do not have the required level of industry experience need not apply.

Candidates must be authorised to work in the country where this role is located BEFORE making an application.

If you are interested in this position, please contact Matthew Richards matthew@gentecrecruit.co.uk